Frequently Asked Questions

How much time does my order take to arrive?

Orders within Beirut city arrive within 24-48 hours, while the rest of Lebanon can expect delivery in 1-4 days.

Can I make a preorder?

Absolutely! Your preorder will be ready for delivery within 7 working days of placing the order.

Can I customize my jewelry with specific gemstones?

Yes, we offer customization with a variety of gemstones and 18K Gold.

How long does it take to create and deliver a custom piece?

The time frame varies, but typically it takes 7-10 working days to create and deliver a custom piece.

Is there a limit to the customization options available?

We provide a wide range of customization options, but certain limitations may apply.

Are there any additional fees for customizations, such as resizing or modifications?

Additional fees may apply for specific customizations like resizing or modifications. Please refer to our pricing details for more information.

How long do I have to exchange an item?

You have up to one month to exchange your item.

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